FAQ

How will we meet the chauffeur at the airport?

After your clear customs look for your chauffeur who will be holding a sign or name-board. The chauffeur will also send you an SMS just before your flight lands if you have provided a mobile contact number. If for some reason you can't find us, please call 02084004829 or the chauffeurs mobile number will be on your booking confirmation. Please do not leave the terminal and go outside before you find us.

If my flight arrives early, will my chauffeur be there?

Yes, we monitor all flights so we will do our best to arrive early.

What can I do if my flight it seriously delayed and I do not have new flight details?

Just email or call us and keep in touch until we have the new details.

Do fares include parking and tolls?

Parking and tolls are not included, they will be added to your final invoice but are kept to a minimum.

What happens if my flight is delayed?

We will monitor your flight and arrive half an hour after the plane has landed to save on any waiting time. If for any reason you are then delayed further, hold ups at Customs etc, waiting time is charged at an hourly rate, depending on which type of vehicle) we divide the hour into 15 minute segments

Will the chauffeur drive gently and considerately?

The chauffeur will always drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

Will my chauffeur respect my privacy and confidentiality?

Absolutely. All of our chauffeurs have signed confidentiality agreements (non disclosure agreements) with AMLYN. What is said in the car, stays in the car.

Will my chauffeur carry my luggage?

Yes, your chauffeur will always offer to help carry your bags and luggage.

Do your prices include VAT or is VAT extra?

VAT included in all quoted prices

Can I charge my phone in the vehicle?

Car-chargers for Blackberries, iPhones and some other mobile phones are available in your car.

Will bottled water be available in the vehicle?

Absolutely. Provided free of charge to our clients.